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Welcome
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Welcome to our ongoing endeavor to assist in keeping you informed of events and information regarding Berkey
® water filters and purifiers. We will attempt to keep this page up to date as
things change.
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May 2012
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Black Berkey® Elements:
If the base of your Black Berkey® element unexpectedly
separated from the element, more
information is available here. (.pdf file)
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April 2012
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Black Berkey® Elements:
If the base of your Black Berkey® element unexpectedly
separated from the element, more
information is available here. (.pdf file)
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March 2012
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Internet Website and E-Mail Shutdown/Changeover:
Over the weekend of March 9-12, we changed over our internet websites
and e-mails to a new server. Fortunately, things went rather smoothly,
overall. The biggest time gap was allowing the Domain Name Servers to
repoint to our websites correctly.
Special thanks are due to Stan Deyo our Web Guru for the herculean
efforts and time he put in to make this all happen. From all of us here
- "Thank You Stan!"
For future reference, should you have any difficulty getting to our shopping carts using the
normal URL, you can also use the following numbers (IP Address) to get there:
Berkey Water (Black Berkey elements):
http://69.162.225.214
Big Berkey (ceramic elements):
http://209.216.111.1
Of course, you can always call us at 888-803-4438.
We apologize for this inconvenience the changeover may have caused you and thank you for your patience
while we upgraded to an even better server arrangement.
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Black Berkey® Elements:
If the base of your Black Berkey® element unexpectedly
separated from the element, more
information is available here. (.pdf file)
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February 2012
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Crown Berkey® Systems:
As anticipated, the Crown Berkey® system is back in
stock. There are also a limited supply of blemished Crown
Berkey® systems available here.
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Customer Service Center Hours
Our Customer Service and Sales hours of operation are from 9AM to 5PM Central Time.
You may also send any service requests to: E-Mail Customer Service.
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Black Berkey® Elements:
If the base of your Black Berkey® element unexpectedly
separated from the element, more
information is available here. (.pdf file)
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January 2012
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Crown Berkey® Systems:
We are temporarily out of stock on our Crown Berkey®
systems. We expect to have more available in just a few weeks. There are
still a limited supply of blemished Crown Berkey®
systems available here.
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Black Berkey® Elements:
If the base of your Black Berkey® element unexpectedly
separated from the element, more
information is available here. (.pdf file)
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December 2011
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N99 ViraMask Update:
We have been informed that the N99 ViraMask is no longer NOISH approved.
The process of getting the mask approved again is already under way and we will post this information when this happens.
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Black Berkey® Elements:
If the base of your Black Berkey® element unexpectedly
separated from the element, more
information is available here. (.pdf file)
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November 2011
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Return Policy:
In order to streamline the process of return authorizations and to save
you time, we revised our return
authorization system. The forms and other information can be found in
our FAQ
Section under Returns
Should you have any questions, please don't hesitate to call our
Customer Service Center at 888-803-4438. Thank you.
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October 2011
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New Manager:
On October 7, we hired a new administrative manager for our Customer and
Dealer Service center. David comes to us with many years of management
and administrative experience with a Fortune 500 company. We welcome him on board and look forward
to his continued input in making this office run even smoother.